This role can be based out of our Lynn, MA or Savage, MD factories!! 

Job Description

The Technical Services Specialist Brand & Product Compliance executes customer and product-compliance activities from bid and development through launch and post-launch change control. The role is the primary execution resource for customer portals, current specifications, supplier and raw-material setup, claims and certifications, customer-specific validations, and supporting technical documentation.

Responsibilities

Specifications and customer documentation

• Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.

• Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.

• Provide documentation back to customers through approved portals and maintain cross-references to internal records.

• Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.

• Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.

• Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.

Qualifications (Education / Experience / Skills)

• Bachelor?s degree in Food Science, Food Safety, Nutrition, or a related field; equivalent relevant experience may be considered.

• Three or more years of experience in technical services, food quality, regulatory, product development, or customer quality.

• Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.

• Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.

• Strong attention to detail, organization, follow-through, and written communication.

Success Measures

• Customer specifications and supporting files are complete, approved, current, and accurately reflected downstream.

• Portal, supplier/material, claims/certification, validation, and system records are accurate and traceable.

• Technical prerequisites and timeline risks are identified early, routed to the correct owner, and executed without timeline extension.

As a Leader Within the Kettle Cuisine Team, You Are Expected To

• Model and support Kettle Cuisine?s Core Values and safety culture.

• Develop individual team members and their careers.

• Create a culture of accountability and performance.

• Drive a focus on quality assurance and continuous improvement.

• Plan work, track results, and resolve issues.

Required Attributes

• Self-directed, detail-oriented, and able to protect data integrity.

• Positive, collaborative, and able to build strong relationships across functions.

• Organized and able to manage multiple requests and deadlines.

• Strong analytical, problem-solving, and communication skills appropriate to the role.

• Willing to address difficult situations with patience and respect.

• Enthusiastic about food and committed to safe, high-quality products.